Frequently Asked Questions
Everything you need to know about our handcrafted footwear.
How long does shipping take for my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-7 business days. International shipping times vary by location, generally taking 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn shoes in their original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.
How do I determine my correct shoe size?
Our shoes generally run true to standard US/UK sizing. We recommend referring to our comprehensive size guide located on each product page to compare measurements.
What materials are used in 3DM Lifestyle footwear?
We use premium full-grain leathers, high-grade suedes, and traditional Blake-stitched or Goodyear-welted constructions to ensure both luxury aesthetics and long-term durability.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times will be calculated automatically at checkout based on your destination.
How should I care for my leather shoes?
To maintain the longevity of your footwear, we recommend using cedar shoe trees, cleaning with a soft damp cloth, and applying a high-quality leather conditioner every 4-6 weeks.